Contact

We'd love to hear from you

Questions, feature requests, bug reports, press enquiries, or just a friendly hello, whatever it is, email us directly. A real person will read it.

Response time

We reply to every message, usually within two business days. Subscribers and lifetime unlock holders get priority.

Before you write

If you're reporting a bug, a note with your macOS version, your Mac model, and the file type you were working with makes our lives (and your fix) much faster.

Refunds and billing

Subscriptions and in-app purchases are handled entirely by Apple. Refund requests go through reportaproblem.apple.com. We're happy to help you navigate the process.

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Translation feedback

If you spot an error in the translation on this page or anywhere on the site, email [email protected]. We fix translation issues within 48 hours.

Email [email protected]